Terms of service

Welcome to Barkn'licious Dog Treats. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. This website is operated by Barknlicious (ABN 67 408 994 899), an Australian sole trader. By accessing or using our website, you agree to be bound by these Terms.

1. About Barkn'licious

Barkn'licious ("we", "us", "our") is an Australian business offering premium natural dog treats, meal toppers and gift boxes.

We reserve the right to update these Terms from time to time. Any changes take effect immediately upon publication on this website. Your continued use of our website constitutes acceptance of the updated Terms.

2. Eligibility

By using our website or placing an order, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.

3. Products

We take reasonable care to ensure our product descriptions, images and pricing are accurate. Because our treats are natural products, variations in colour, size, shape and appearance may occur between batches. These natural variations do not affect product quality.

We reserve the right to update product descriptions, pricing, packaging or product availability at any time without prior notice.

4. Orders

Placing an order does not constitute acceptance of that order.

After your order is placed, you will receive an email confirming that we have received it. We reserve the right to decline, cancel or limit orders at our discretion, including where:

  • Products become unavailable.
  • Pricing or website errors occur.
  • Fraud or unauthorised activity is suspected.
  • We are unable to fulfil the order for any reason.

If payment has already been processed for a cancelled order, any applicable refund will be issued promptly.

5. Pricing & Payment

All prices are displayed in Australian Dollars (AUD). Payment is required at checkout using the payment methods available on our website. Prices, promotions and product availability may change without notice.

6. Shipping

Shipping costs, delivery estimates and dispatch information are outlined in our Shipping Policy.

While we aim to dispatch orders promptly, delivery timeframes are estimates only. Barkn'licious is not responsible for delays caused by Australia Post, courier services, weather events or other circumstances beyond our reasonable control.

We currently deliver within Australia only.

7. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms.

Returns and refunds are handled in accordance with our Returns & Refunds Policy, including our policy for unopened change-of-mind returns.

Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law. If you receive an incorrect, damaged or faulty product, please contact us as soon as possible so we can resolve the issue.

8. Product Safety

Our products are intended for dogs only. Pet owners are responsible for selecting products suitable for their dog's size, age, chewing habits and dietary requirements. Dogs should always be supervised while consuming treats or chews, and fresh drinking water should always be available. No dog should be left unattended while consuming our products.

If your dog has known allergies, medical conditions or special dietary requirements, we recommend consulting your veterinarian before introducing new treats or meal toppers. If your dog experiences any adverse reaction, discontinue use immediately.

Our treats are intended as complementary treats or meal toppers and are not formulated to replace a complete and balanced diet.

9. Acceptable Use

You agree to use this website only for lawful purposes. You must not:

  • Use the website for fraudulent or unlawful activities.
  • Interfere with or disrupt the website or its security.
  • Attempt to gain unauthorised access to our systems.
  • Use automated software, bots or scraping tools without our prior written permission.

We reserve the right to restrict or terminate access where these Terms are breached.

10. Intellectual Property

All content on this websiteβ€”including our logo, branding, text, graphics, photographs, product descriptions and other materialsβ€”is the property of Barkn'licious or its licensors and is protected under Australian intellectual property laws.

No content may be copied, reproduced, distributed or otherwise used without our prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Barkn'licious will not be liable for any indirect, incidental or consequential loss arising from the use of our website or products.

You acknowledge that dogs may respond differently to food products depending on factors such as age, health, allergies, chewing behaviour and individual circumstances. Barkn'licious cannot guarantee that every product will be suitable for every individual dog.

Our total liability in relation to any claim arising from a product purchased from us is limited to the amount paid for that product, except where Australian Consumer Law provides otherwise.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees or rights that cannot legally be excluded under Australian Consumer Law.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes arising in connection with these Terms or the use of this website will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

14. Contact Us

If you have any questions about these Terms or require assistance with an order, please do so via our Contact Us page.

Thank you for supporting Barkn'licious Dog Treats. We appreciate your trust in our small Australian business and look forward to keeping tails wagging for many years to come.